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Shipping & Returns

Special Orders

On personalized, customized and special orders, we do not except returns or exchanges unless the product arrived damaged or was incorrectly customized. We must be made aware within 5 days of receipt that the item is damaged or defective.

Damaged, Defective or Incorrect Items

If you return a damaged, defective or incorrect item (including personalized items not made correctly) you will receive a credit or an exchange. The return shipping costs will be paid for by KingsBottle up to 30 days after notice has been received.

Shipping & Handling Fees

Shipping & Handling fees will only be refunded or paid for by Kingsbottle within 30 days if the item is defective, damaged, or if an incorrect item has been shipped.

Missing Item or Damaged Product Fee

If you decide to return a fully functioning item and upon examination of the return Kingsbottle determines the purchase has missing components or has been damaged then Kingsbottle will charge a recovery fee. A fee will be charged for any returned product missing the original box, packaging material, contents, accessories, keys and/or manuals (i.e., any product that is not in "like new" condition).

Personal Items/Data

Please remove any personal items or data before returning products. We are not responsible for the loss of any personal items (or data) left in items, or with the packaging.

SPECIAL NOTE:
If your product was purchased at any retail store and not directly from KingsBottle, we CAN NOT accept your return. You MUST contact the retail store that you bought the item from. Please understand that should the order be placed with them and not directly with KingsBottle then we will not be able to look up your order and hence validate a claim for replacement, exchange or return.

Returns Are Easy:
For all Wine coolers, Wine Refrigerators, Beverage Chillers, or defective parts/components please send the information below by email to service@kingsbottle.com.au

Photographs of items that have been damaged in freight are greatly appreciated and can be sent as an email attachment. This will makes our claiming process with the transport company smoother and allows for a seamless pick up and re-delivery.

Under the description in Question/Comment please include the following information:

Product Received Date 


Reason

 for return
Defective or damaged (please describe in detail)

Wrong Merchandise Shipped (please describe)