Shipping & Returns

When it comes to shipping, our Standard Shipping option utilizes TGE (formerly Toll). Typically, expect delivery within 3 working days. Similar to most carriers, deliveries are made to the exterior of private residences, covering areas like the front, rear, side, driveway, or under a carport, provided access is level and free of steps.

Your order will be delivered by a courier from our warehouse located in Sydney.

It's important to note that many logistics companies, including TNT's Technology Sensitive Express service, do not offer services for moving large items into the house and placing them where needed, typically providing delivery to the ground floor only, utilizing a Tail Lift Truck & Pallet Jack.

While many of our customers opt to handle moving the fridges into their homes themselves or through a removal company, you can also explore local assistance via https://www.serviceseeking.com.au/.

For our valued customers in the Sydney metro area, we offer an optional White-Glove Service, available upon request and within our shipping area. Please note that scheduling this service typically requires 2-3 weeks. With our White-Glove Service, our delivery team will not only bring the fridge into your home but also unpack it and position it as per your request, all for an additional cost of $100. However, if you require the fridge to be transported upstairs or downstairs, there will be a fee of $50 per floor, payable directly to the delivery team.

• We want you to be completely satisfied with your purchase of refrigerators. If you are not satisfied with your wine or beverage cooler, simply return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. You will receive a credit for your purchase only if it meets the criteria below.

• If the item is received in good condition, but you change your mind and would like a full refund of the item price (freight excluded), the item must be returned within thirty days from the date the merchandise was received.
• We will not charge you any restocking fee, we charge you only the actual shipping cost for outbound and returns.

• On personalized, customized and special orders, orders of parts, we do not accept returns or exchanges unless the product arrived damaged or was customized incorrectly. We must be informed within 5 days of receipt that the item is damaged or defective.

• If you return a damaged, defective or incorrect item (including personalized items not made correctly) you will receive a credit or an exchange. Items received damaged should be refused or appropriately noted as damaged prior to signing for them. Failure to do so limits the ability to file a claim with the carrier and may result in the customer being responsible. Shipping cost will be paid for by Kingsbottle within 30 days for all defective or incorrect items. Damaged shipments are evaluated with the carrier and handled on a case by case basis.

• If you decide to return your purchase after 30 days, you are responsible for all shipping and handling costs and a 20% restocking fee. Damaged items after 30 days can not be returned. For information on what our Warranties include, please see the Warranties tab on each product detail page. If you would like to arrange an exchange for a different Kingsbottle item, please contact us.

• Shipping & Handling fees will only be refunded or paid for by Kingsbottle within 30 days if the item is defective, damaged, or an incorrect item was shipped.

• If you decide to return a fully functioning item and upon examination of the return, Kingsbottle determines the purchase has missing items or has been damaged, Kingsbottle will charge a fee to cover the expense. A fee will be charged for any returned product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

• Please remove all personal items or data before returning any products. We are not responsible for any personal items or data left in or on these items.

• If your product was purchased at any 3rd party retailer and not directly from BTO Australia (also known as KingsBottle), we CAN NOT accept your return. You MUST contact the retail store that you bought the item from. Please understand that when the order is placed with them and not directly with us we will not be able to look up your order and hence we will not able to replace, exchange or return the item.
• If your product was purchased at any 3rd party retailer and not directly from KingsBottle, we do not offer an extended warranty policy. You MUST contact the retailer of purchase directly. In the event your retailer does not offer an extended warranty plan, we recommend you contact a third party warranty provider. However, regardless of point of purchase, all KingsBottle fridges are backed by a TWO YEAR manufacturer's warranty from date of sale.

• The manufacturer accepts no liability for any spoilage to the content of the refrigerator, not even when the device is within the warranty period. Similarly, the manufacturer accepts no liability for personal injury due to incorrectly stored goods, which are for personal consumption or resale.
• The parts (PCB board, temperature controller, fans, evaporator coils, condenser coils, compressor, shelves, etc) are for replacement on KingsBottle refrigerators only. We do not recommend these parts to be used for repair of other brand refrigerators, we can not guarantee the dimensions fit and the program works properly for other brand refrigerators. All parts are final sales, We don't accept returns, exchanges and refunds on any parts sold.